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St. Joseph IGA
(217) 469-2311ES

Accessibility

We want customers to be able to use this website to plan a store visit—hours, ads, departments, and contact information.

Our commitment

St. Joseph IGA aims to make this customer website usable for people with a range of abilities. We design pages with clear headings, keyboard-friendly controls, and text alternatives for important images, and we fix barriers as we learn about them.

Conformance target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for the public customer website. That is our ongoing target—not a claim of full audited certification. The known gaps are listed below; if you find another barrier, please report it so we can fix it.

How we test

Automated checks (axe-core, WCAG 2.2 A and AA rules) run on the main public pages at desktop and phone sizes in our continuous testing, alongside keyboard checks of the skip link and menus. Automated checks catch only part of the problems people run into, so customer reports matter: each one is read by a person.

Known limitations

These parts of the site do not fully meet our target today. Each one has a way around it.

  • The weekly ad is published as page images

    Each week's ad comes from the printed circular as page images or a PDF, so the items and prices on the pages are not available as text to a screen reader. When the store team adds a text list of highlights, it appears above the pages and in site search.

    Instead: Call the store to ask about specific items, or use the report form below and tell us what you need from the ad.

  • Some ad pages are PDF files

    A PDF page opens in a new tab in your browser's PDF viewer. How well it reads depends on the file and on that viewer, not on this site.

    Instead: Every PDF page is also linked as a plain file you can open in the reader you prefer.

  • The store map is an embedded Google map

    The map on the contact page is provided by Google. Its zoom and pan controls are Google's and are not fully keyboard-accessible.

    Instead: The street address and the Get directions link next to the map work without it.

What this covers

This statement applies to the public customer website (hours, weekly ads, guides, FAQ, contact, and related pages). It does not describe physical store accessibility. For questions about shopping in the store building, call the store from our contact page.

Report a barrier

If a page does not work for you—or you need the information in another format—tell us which page and what happened. There are two ways, and neither needs an account.

  • By phone. Call (217) 469-2311 during store hours. Hours are on the contact page.
  • Without calling. Use the form below; it goes straight to the store team by email.

If you include an email address, we aim to reply within five business days.

A sentence or two is enough. Please do not include passwords or payment details.

Your report goes to the store team by email. We use it only to look into the problem and, if you give an email address, to reply. See our privacy policy.

Related policies

See also our privacy policy and terms of use.

Statement last reviewed:
September 2026
Last updated:
September 2026